Coach-Halo Terms of Use
Consumer Terms only. Participating coaches are governed by the separate Coach Terms of Service. Arbitration/class waiver/California law below are preserved from existing JH People Insights LLC production Terms (job-halo.com/terms), not newly invented.
These Terms of Use (“Terms”) are a consumer-facing agreement between you and JH People Insights LLC d/b/a Coach-Halo. They apply to Coach-Halo Stories, website visitors, newsletter subscribers, people browsing coaches, coach matching, and people requesting introductions to coaches. They do not replace the separate Coach Terms of Service that apply to paying/participating coaches.
1. Acceptance
By using Coach-Halo consumer surfaces (including Stories signup and related pages), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the services.
2. Eligibility (18+)
You must be at least 18 years old and able to enter a binding agreement to use Coach-Halo Stories and related consumer services.
3. Coach-Halo consumer services
Coach-Halo may provide informational/educational Stories, coach discovery and matching, optional introductions to coaches, and related communications. Coach-Halo is an introduction/matching and content platform. It is not a healthcare provider, therapy practice, law firm, or financial advisory firm.
4. Matching vs introductions
Coach-Halo may identify coaches who appear relevant based on what you share. That does not automatically send your information to a coach. A coach receives information necessary to facilitate a connection only after you choose to connect with that coach.
5. Coach-Halo Stories and content
- Stories and coach perspectives are informational/educational.
- They are not medical, mental-health, legal, or financial advice and are not emergency services.
- Individual Stories do not predict another person’s outcome; experiences vary; no guaranteed results.
- Coach-Halo may summarize or adapt publicly shared experiences and may remove or change identifying details.
- Website sample or composite Stories may be illustrative examples inspired by common publicly shared experiences and must not be treated as verified biographies of specific individuals unless clearly labeled as such.
- AI may assist with content creation, organization, summarization, personalization, matching, and coach perspectives. Do not treat AI-generated wording as a direct personal quote from a coach unless the coach wrote, reviewed, or approved it. Prefer language such as “perspective informed by a coach’s approach.”
See also our Disclaimer.
6. Coaching disclaimer
Coaching and Coach-Halo content are not a substitute for medical care, mental-health treatment, psychotherapy, psychiatric care, legal advice, financial advice, emergency services, or other licensed professional services. Reading content does not by itself create a licensed professional relationship.
7. Coach independence
Coaches in the Coach-Halo network operate as independent businesses. Coach-Halo does not supervise day-to-day coaching delivery and is not a party to coach–client service agreements unless expressly stated. You are responsible for evaluating whether a coach is appropriate for your needs. Coach-Halo does not independently verify every credential unless we expressly say so.
8. Intellectual property
Coach-Halo branding, site design, and original Coach-Halo content are owned by JH People Insights LLC or its licensors. We do not claim ownership of third-party posts we may reference for educational storytelling.
9. User responsibilities
- Provide accurate information where reasonably necessary
- Use the service lawfully and respectfully
- Do not misuse the platform or attempt unauthorized access
- Avoid submitting unnecessary highly sensitive details
10. Emergencies
Coach-Halo is not an emergency service. If you are in immediate danger or experiencing an emergency, contact local emergency services.
11. Privacy
Personal information is handled as described in our Privacy Policy.
12. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COACH-HALO SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JH PEOPLE INSIGHTS LLC, COACH-HALO, AND THEIR OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SPECIFIC CONSUMER SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF YOU HAVE NOT PAID US.
Some jurisdictions do not allow certain limitations; in those jurisdictions, liability is limited to the maximum extent permitted by law. This section is intended to preserve protections consistent with existing JH People Insights LLC Terms used for Coach-Halo surfaces.
14. Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless JH People Insights LLC, Coach-Halo, and their owners, members, officers, employees, contractors, representatives, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the consumer services; (b) your violation of these Terms or law; or (c) your dispute with a coach or other third party.
15. Dispute resolution (preserved from existing JH Terms)
Preserved / not newly invented: Existing production Terms at job-halo.com/terms (effective April 21, 2026) include binding arbitration, class-action waiver, California law, and informal resolution. Equivalent provisions are restated here so Coach-Halo Stories consumers are not left without those existing contractual protections. Counsel should confirm whether Stories should incorporate those Terms by reference or maintain this restatement.
Informal resolution. Before initiating arbitration, contact hello@coach-halo.com and attempt to resolve the dispute informally for at least fourteen (14) days after we receive notice.
Agreement to arbitrate. Except for claims that qualify for small claims court or injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the consumer services shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules as modified by this agreement. The Federal Arbitration Act governs this arbitration agreement.
Class action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of arbitration by sending written notice to hello@coach-halo.com within thirty (30) days of first accepting these Terms, stating your name and intent to opt out.
Governing law. These Terms are governed by the laws of the State of California, excluding conflict-of-law rules, subject to the arbitration agreement above.
16. Changes
We may update these Terms and will post updates with a revised date. Continued use after changes become effective constitutes acceptance where permitted by law.
17. Contact
JH People Insights LLC (d/b/a Coach-Halo)
Email: hello@coach-halo.com