Coach-Halo Privacy Policy
1. Introduction
This Privacy Policy describes how JH People Insights LLC (“Coach-Halo,” “we,” “us”) collects, uses, and discloses personal information in connection with Coach-Halo websites and services, including Coach-Halo Stories, coach discovery/matching, coach introductions, coach accounts/profiles, and related communications. It applies to Story subscribers, people seeking coaching, people requesting introductions, coaches participating in Coach-Halo, and website visitors.
2. Consumers, Story subscribers, and people seeking coaching
Information you may provide
- Name and email address
- Topics or situations you select during signup
- Information you voluntarily submit about what you are going through
- Newsletter preferences and related communications
- Coach connection requests, availability/timezone, and optional discussion notes
- Messages you send to Coach-Halo
Please do not include medical, financial, legal, or other highly sensitive details you do not need to share for Stories personalization or an optional coach introduction.
How we use this information
- Operate Coach-Halo and provide requested Stories and communications
- Personalize stories, topics, and coach perspectives/content
- Determine relevant content
- Facilitate coach connections when you request an introduction
- Improve the service and prevent abuse
- Comply with legal obligations
Important: Your information is not automatically sent to a coach merely because Coach-Halo determines that coach may be relevant. We share information reasonably necessary to facilitate a connection only after you choose to connect with that coach.
Public Stories pages and featured coaches
Public Coach-Halo Stories articles may name a featured Coach-Halo coach and show public profile information such as name, title, specialties, and a public photo. That is a topic recommendation on an educational page. It is not a statement that the coach wrote the analysis unless the page says the coach wrote or personally reviewed it. We do not place your signup answers on a public story page.
3. Coaches
Information you may provide
- Name and contact information
- Coach profile, biography, specialties, ideal client, methodology, programs, pricing, and availability
- Onboarding responses and materials you submit
- Subscription and account/billing information
- Communications with Coach-Halo and lead-activity related records we maintain to operate matching and introductions
How we use coach information
We use coach information to operate Coach-Halo, including lead generation, advertising, directory/profile presence, matching, outreach (including personalized and Thumbtack or other channel outreach where applicable), follow-up, consultation coordination, Coach-Halo Stories and educational content, and AI-assisted content informed by the coaching approach materials you provide. See the Coach Terms of Service for commercial terms.
4. Information collected automatically
Depending on hosting and tooling enabled on a given page or email, we may collect technical and usage information such as IP address, browser/device information, pages visited, referral information, and email open/click engagement signals.
On Coach-Halo Stories pages we may use first-party analytics (currently DataFast) to understand library views, article reads, embed load success or failure, and whether someone clicked a discovery-call or newsletter call to action. Event properties are limited to story identifiers, situation labels, and similar non-sensitive context. We do not intend to send your email address or the free-text description of your situation as analytics event properties.
When a Story uses Reddit’s official embed, your browser may load scripts and content from Reddit in order to display the original public post. Reddit’s own terms and privacy practices apply to that third-party content. If the embed does not load, we may show a short Coach-Halo summary rather than republishing the full original post.
5. Service providers
We use service providers that help operate Coach-Halo, including:
- Airtable — coach directory / operational data
- Outseta — coach accounts / membership
- Stripe — subscription payment processing
- Zapier and related automation — lead/workflow processing for Stories and operations
- Website hosting (e.g., Netlify) and internal operational tooling
- DataFast — website analytics on selected Coach-Halo pages, including Stories
- Reddit — official embeds of public posts may load Reddit widgets in your browser; Reddit is a third-party service, not a Coach-Halo processor of your Stories signup information
These providers process information on our behalf to help us deliver the service. We do not claim that information is “never shared with third parties,” because service providers necessarily process information to operate Coach-Halo.
6. AI-assisted processing and content
We may use AI tools to help categorize situations, personalize Stories, summarize or organize content, support matching, and generate educational coach perspectives informed by materials coaches submit. We aim to minimize unnecessary personal detail sent to tools. We do not claim that AI-generated wording was personally written by a coach unless the coach wrote, reviewed, or approved it. On public Stories, analysis is labeled as a Coach-Halo perspective unless a coach actually wrote or personally reviewed that analysis.
7. Email communications and unsubscribe
If you sign up for Coach-Halo Stories, you agree to receive Stories and related emails. You can unsubscribe anytime using the link in those emails. Unsubscribing from email is different from requesting deletion of personal information. Deletion or other privacy requests can be submitted using the contact method below.
8. Other disclosures
- Legal and safety: when reasonably necessary to comply with law, protect rights/safety, investigate fraud/abuse, or address security issues
- Business transfers: if Coach-Halo is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to applicable law
We do not sell subscribers’ personal stories or sensitive signup responses as a product to unrelated third parties. Newsletter sponsorships, if offered, do not give sponsors access to individual subscribers’ personal situations unless separately intended, disclosed, legally reviewed, and consented to.
Depending on the analytics or advertising tools enabled on our sites, some privacy laws may treat certain tracking as a “sale” or “share” of personal information. Contact us if you want to ask about those tools or related choices.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal obligations. How long that is can vary by the type of information and why we have it.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Privacy rights and choices
Depending on where you live, you may have rights to access, correct, or delete personal information, or to opt out of certain processing. Contact us to submit a request. We will not discriminate against you for exercising rights available under applicable law. Whether specific statutes apply depends on Coach-Halo’s size and processing.
If you are the author of a public post we have embedded, or you believe a Story should be removed or adapted, email hello@coach-halo.com with the page URL. We will review removal, noindex, or adaptation requests. Embedding a public Reddit post does not mean Coach-Halo or a featured coach is affiliated with the original author.
12. Children’s privacy / 18+
Coach-Halo is intended for adults (18+). We do not knowingly solicit sensitive relationship or coaching information from children.
13. Third-party links and services
Our sites may link to third-party websites or services (including coach sites, calendars, payment processors, and official Reddit embeds). We do not control their independent privacy practices. Third-party embeds may set their own cookies or collect technical information according to those providers’ policies.
14. Changes
We may update this Privacy Policy and will post the updated version with a revised date. Material changes will be handled appropriately.
15. Contact
JH People Insights LLC (d/b/a Coach-Halo)
Email: hello@coach-halo.com